shipping/purchase policy

shipping/purchase policy

 

Worldwide Shipping Info

We ship from Malaysia to many countries worldwide!
Below is a quick guide to where we ship, estimated times, and what to expect.

Region Countries Est. Delivery Time Notes on Duties/Taxes
Malaysia All states & territories 2–7 working days No duties/taxes
Asia Singapore, Brunei, Thailand, Indonesia, Philippines, Japan, South Korea 1–3 weeks Low/No duties for most countries
Oceania Australia, New Zealand 2–4 weeks GST may apply depending on order value
Middle East UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman 2–4 weeks Import VAT may apply
Europe (Non-EU) UK, Norway, Switzerland, Iceland 3–5 weeks Local VAT/duties charged at customs
Europe (EU) France, Germany, Italy, Greece & more 3–5 weeks EU VAT rules apply — check rates before ordering
North America Canada 3–5 weeks VAT/duties may apply
Other Countries Email us before ordering Varies Duties/taxes apply

Processing Time

  • Orders are processed within 1–2 weeks after payment confirmation.

  • We carefully pack all items to ensure safe delivery.

Shipping Tips

  • International shipping fees are based on regional courier rates and may be high for small parcels.

  • Save on shipping by combining multiple items into one order.

Duties & Taxes

  • Any customs fees, import duties, or taxes are paid by the customer.

  • These vary by country — please check with your local customs office before ordering.

Tracking

  • A tracking number will be emailed once your order ships.

  • Track via the courier’s official website.

Incorrect Address & Lost Packages

  • We are not responsible for parcels lost due to an incorrect address.

  • If lost by the courier, we can help you file a claim, but refunds/replacements are not guaranteed.

Cancellations & Returns

  • No order changes once placed.

  • Cancellations are only accepted before the order is marked as “shipped” or “fulfilled”.

  • Returns only if: wrong item sent or item arrived damaged (contact us within 14 days with photos).

We truly appreciate your support as a small handmade business in Malaysia. We’re always working to improve our shipping options and find better rates for you.